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Program Manager
Full time at Arc Skills Nigeria in Lagos, Nigeria

Program Manager Full time at Arc Skills Nigeria in Lagos, Nigeria

Job highlights

Posted on August 24, 2019

Job details

Management and Budgeting

Manage and direct company operations to meet budget and other financial goals.

Drive brand values through all training and development activities geared towards the sustainability of the Arc Connect program.

Develop, establish, and direct the execution of operating policies to support overall company objectives.

Work in partnership with other functional heads and team members to create strategic plans as well as implementing new processes and approaches in achieving it.

Spearhead other special projects and setting up additional revenue streams for Arc Skills.

Establish budget control systems for controlling expenditures and control expenditures in accordance with budget allocations.


Lead the performance management process that measures and evaluates progress of Arc Connect activities against the set goals. Ensure program milestones are met, particularly placement targets.

Oversee daily operations and coordinate activities through assigned staff; prioritize and delegate work activities and ensure smooth daily operations of VTCs and trainings.

Serve as a key liaison with vocational training centers, particularly in relation to their technical support.

Recommend new training programs, equipment and resources for the training centers, as required.

Direct, monitor and participate in research and business intelligence activities including data collection, focus groups, industry engagements, employer summits, evaluation and analysis, etc.

Keep abreast of training trends, industry needs, developments and best practices to enhance the project.

Collaborate with the Marketing Team to cultivate a strong, positive image of the Arc Connect brand among its stakeholders, as well as designing and implementing a well-designed public relations plan.

Oversee risk management and legal activities: client contracts, partnership agreements, VTC management etc.

Business Development Responsibilities

Drive sustainable revenue and growth through trainee enrolments.

Reviewing, and implementing commercial pricing model that is aligned to company business growth, competitors' activities and changing market conditions.

Ensure the program objectives and standards are consistent across the Arc Connect model to develop initiatives thereby driving sales.

Producing quarterly metrics relating to sales performance, client and customer satisfaction, and operational excellence.

Candidate Requirements

Qualifications / Knowledge and Experience:

Bachelor's degree in Economics, Business Administration or related course. MBA preferred

Must have exceptional B2C business development/sales background and a consistent track record in sales conversion success and performance

Experience managing training institutions as well as having an eye for revenue generation.

Knowledge of/experience with USAID-funded projects an advantage

Certification as a Project Management Professional (PMP) an advantage


Outstanding leadership and organizational skills

Demonstrated knowledge and experience using participatory training methodologies

Strong working knowledge of Microsoft Office, especially Microsoft Excel, PowerPoint and Word

Excellent verbal and written English communication skills

Strong interpersonal skills; Ability to build effective relationships with all participants, peers, and stakeholders

Must be able to work within a cross cultural setting, negotiate diplomatically, and function well under pressure

Ability to work as part of a team and liaise closely with others

Proactive and creative, and able to work independently and collaboratively in a fast-paced work environment

Strategic and creative mindset.

Familiar with traditional and modern training processes

A passion for quality and for developing others


12+ years of experience in relevant job role including experience selling in the B2C space.

Sound understanding of student/graduate catchment areas.

Experience and expertise in designing and implementing wide-range of methods and approaches to skills development and capacity building

Proven experience successfully managing large scale, complex projects, as well as training centres

Supervisory experience required

Previous experience as a subject matter expert with a Training Institution is an added advantage

Required qualifications


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