Client Account Support - Middle East

Join Our Team Client Account Support - Middle East Job Overview Hours of work: 40 hours per week Place of work: Dubai office Department: Account Management Salary: 90,000 AED (OTE 108,000 AED)Role Description As a member of our high-performing and energetic account management team, you will be instrumental in sourcing and securing accommodation for some of the world’s most recognisable brands, including global financial institutions and top-tier TV and film production companies. Your role is to ensure every client receives exceptional, end-to-end service that exceeds expectations.The success and growth of our team depend on strong relationships. Developing rapport with clients and property partners is crucial. We prioritize phone communication to foster genuine connections. The ideal candidate will: Provide personalized, bespoke service to understand and meet client needs Leverage relationships to negotiate optimal outcomes Approach inquiries with warmth, empathy, and enthusiasm Go above and beyond to create exceptional experiences Handle reservations efficiently via phone and email Be a reliable contact before, during, and after stays Log inquiries accurately and in real-time Follow up to maintain strong relationships Meet SLAs and deadlines to ensure smooth operations Identify new clients and business opportunities proactively Keep clients informed with high-level customer service Attend familiarization trips, viewings, and presentations to build product knowledge Support teamwork and collaborate effectively Manage time efficiently and maintain accurate records Track client payments and resolve issues promptly Assist other departments when needed Experience Travel, hospitality, or relocation knowledge is desirable but not essential.Skills Organized with attention to detail Reliable Apply now and become part of a unique team with a distinctive culture!We are the world’s leading provider of corporate serviced apartments, working with over 3,000 property operators and offering the largest collection of serviced apartments—over 1 million in 126 countries. We pride ourselves on personal, friendly service that sets us apart and keeps clients returning.Our offices are located in London, Lancaster, Madrid, Denver, Singapore, Dubai, and Hyderabad. We value each team member, affectionately called Silver Doorians, and reward their hard work. We look forward to welcoming you to our team! #J-18808-Ljbffr