Quality Assurance Executive

Alrais Group is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.About the Role: We are seeking a dedicated Quality Assurance Executive to uphold and enhance the standards of our restaurant operations. This role plays a pivotal part in ensuring excellence in food quality, service delivery, hygiene, and overall guest experience. The ideal candidate will have a strong background in quality control and food safety within the hospitality industry, with a passion for continuous improvement and customer satisfaction.Key Responsibilities: Conduct regular inspections and audits of front-of-house and back-of-house operations.Ensure compliance with food safety, hygiene, and service standards.Develop and implement training programs for staff on quality, service, and sanitation.Monitor guest feedback, online reviews, and in-house surveys to drive improvements.Handle customer complaints and ensure timely, effective resolutions.Maintain accurate documentation for inspections, audits, and corrective actions.Identify areas for operational improvement and support process enhancement.Collaborate with the kitchen and service teams to uphold brand consistency.Support sustainability efforts and implement waste reduction strategies.Prepare for and assist with internal and external audits.Requirements: Bachelor’s degree in Food Science, Hospitality Management, or a related field.Minimum 2 years of experience in quality assurance or service control in the restaurant/hospitality sector.Strong understanding of food safety standards and quality control procedures.Excellent attention to detail, communication, and interpersonal skills.Proficiency in Microsoft Office (Excel, Word, Power Point).Ability to work both independently and collaboratively.High level of discretion, professionalism, and commitment to confidentiality.If you are passionate about maintaining high service standards and delivering quality experiences in a fast-paced hospitality environment, we’d love to hear from you. Apply today! #J-18808-Ljbffr