Retail Customer Relationship Officer

Identifies individual customer needs and fulfils it with proper bank's products or services.Promotes and sells the bank's products and services to achieve the preset sales targets.Maintain the required product knowledge in order to provide accurate presentations to individual customers and to ensure suitability of the products to customers' needs.Handles Individual customers' requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction.Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.Uses cross-selling techniques with EGBANK existing Individual customersAdheres to all policies and procedures.Ensures that individual customers' profiles are updated through implementing the KYC principle (Know Your Customers)Promotes E-channels awareness and encourage individual customers to use them