Team Leader Sports Egypt

**About the Role**The role holder is responsible for managing day-to-day store operations of the store by implementing company policies and procedures, and driving commercial performance of the store for the purpose of achieving store objectives.**Core R**esponsibilities**:- Manages day-to-day operations of the store to ensure store operations objectives are achieved- Greets customers and describes product features and benefits; demonstrates the use and handling of the product- Educates clients on brands quality standards and specifications- Advises customers on product ranges best suited to their needs; Answers customers' queries to help them make a decision on the purchase- Resolves customer complaints and responds to comments in a timely and professional manner- Maintains proper loss prevention standards and ensure compliance with cash handling and theft of products- Implements in-store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelines- Implements seasonal and sale layouts in the store to ensure brand specific merchandising standards are consistently delivered across the store- Ensures all products are price tagged and bar-coded before display- Ensures correct rotation of stock on shelves and assist in accurate stock counts as per store requirements- Ensures all stock administration (stock count, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized- Ensures awareness and vigilance at all times of security in the store without any negligence- Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all time- Assists merchandiser and/or store manager in product placement and arrangement- Maintains a detailed knowledge of the merchandise/ products stocked in the store- Ensures effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance in the store**People Management**:- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG's performance management process- Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals- Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement