Customer Service & Delivery App Operator

We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings management.Job responsibilities:- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery- Developing a deep understanding of projects to gain insights into the scope of service delivery- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand- Providing accurate and regular reports to the management on performance of the service delivery- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments- Communicating with vendors and clients, handling complains and resolving issues- Performing office duties, preparing daily reports and data entry- Updating listings**Required Skills**:- Customer service skills- Expertise in people management and leadership is a plus- Strong organizational skills- Capacity to train and guide junior team members- Ability to manage and prioritize tasks efficiently- Solid resource planning and problem-solving skills- Excellent verbal and written communication skills- English and Arabic language proficiency required- Excel proficiencyPay: E£6,000.00 - E£8,000.00 per monthAbility to commute/relocate:- El Gouna: Reliably commute or planning to relocate before starting work (preferred)Application Question(s):- Are you currently based in El Gouna/Hurghada?**Experience**:- customer service: 1 year (preferred)- managerial: 1 year (preferred)**Language**:- English and Arabic (required)