Guest Relation Coordinator

Be present on time for the shift, ensure being on the standard presentable image of the hotel ( Hair style, uniform & grooming )- Supervise the lobby area in regards to "cleanliness, light, ashtray, brochures ", take on spot necessary action.- Follow up on the last day operation: VIP guest didn't show up, any case to follow up. Take the necessary actions on any pending actions.- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.- Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.- Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.- Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell ALL Stars card member ship, and encourage guest feedback- Follow up on the long staying guest requests: giving them a courtesy calling & sending them amenities as per their request.- Prepare the TOP VIP's C-Out:- Make sure that the bills are revised.- Contact the guest for departure arrangements: transportation, packing, late C-Out.- To be present in the lobby for any guest complains.- Lobby from day time tonight time: Supervise lighting the lobby candles and switch on the light according to the standard.- Supervise the guest relations schedule and breaks.