Technical Support Specialist (Egypt)

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.**Role**:**Responsibilities**:- Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office.- Diagnose hardware issues, order parts, and replace faulty components.- Troubleshoot and resolve issues related to software and hardware compatibility.- Face to face and hands on troubleshooting are required.- Resolve wide range of software issues remotely using remote tools such as SCCM Remote, and Teams.- Follow detailed technical instructions to ensure adherence to corporate quality standards.- Document all issues using Service Desk ticketing system.- Escalate unresolved calls to the next level support team using Service Desk ticketing system.- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.- Maintain a high degree of customer service for all support queries and adhere to all service management principles.- Publishing support documentation to assist staff with requests for information & provide staff training if required.- Use Active Directory and Exchange Management Console for managing users, groups, and computers.- Reimage laptops and desktops as needed following company policy.- Installation of network MFD printers.**Academic Degree**:- Associate/Bachelor's Degree in Computer Science, IT**Professional Experience**:- Minimum 3 year of experience providing end user support in an enterprise environment.**Technical Skills**:- Strong working knowledge of Windows 10 and Office (2016 and 365).- Working knowledge of network and PC operating systems.- Working knowledge of TCP\IP.- Hardware & Software troubleshooting experience required.- Prior experience on enterprise systems with 500 or more users preferred.- Associates degree preferred or combination of equivalent experience (3 years) and certifications.- The following certification or comparable valid ones: MCSA Windows 10.**Other Skills**:- Excellent verbal and written communication skills.- Ability to multi-task in a fast paced, high pressure environment.- Ability to quickly learn new technologies as they are introduced.- Strong technical troubleshooting skills.- Ability to interact effectively with employees at all levels.- Ability to help end users in stressful, hurried situations.- Willing to learn new skills very quick.LI-LS1**Location**:EMEA : Egypt : Egypt**:EGTOLIP - Tolip El Narges-New Cairo**Learn more about Grifols