Payment Processor French Is a Must,gsc

**Why join us?**Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make a difference.Payment operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairo's operations will focus mainly on MENA Markets (but not restricted to).**What you'll do**:Activities that involve Manual & Semi-automated Payments, Cheque Payments, Bills, etc. would fall under this job role.The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA's) in accordance with procedures.- Voice processes concerning payment orders from HSBC customers - Outbound calls with customers conducted according to scripts and rules with appropriate customer care- Fraud detection, annihilation any fraud attempt- Working on different requirements systems- Authorization seeking with branch concerning: account restrictions, liquidity availabilities, signature verification High Risk Countries, call-backs, etc.- Identify and escalate any issues effectively which have any impact of the SLA/Quality to appropriate parties.- Co-operation with team members and stakeholders- Updating the procedures/manuals - upon Team Leader / Manager request- Co-operation in solving all complaints issues connected to payment activities- Providing practical training and support for new joiners/cross-trained staff- Active participation in initiatives which may lead to process simplification or automation- Other responsibilities might be assigned by Management Team.Requirements**What you will need to succeed in the role**:- A Bachelor's degree or with equivalent industry/functional experience- Fluent in spoken/ written and written French and very good level of English English- Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.- Ability to balance quality and quantity (volumes) with primary focus on quality.- Is self-motivated, pragmatic (sense of urgency is a must)- Willing to work a flexible schedule to accommodate business needs.**What additional skills will be good to have**:- Banking / Payments Products knowledge will be an asset- Additional language knowledge will also be an asset ( English and French )- Previous customer service experience will be an asset.**You'll achieve more at HSBC****Issued By HSBC Electronic Data Processing (India) Private LTD