Appl Mgmt Svc del Cons

**_Responsibilities:- **- Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Document known errors and work arounds.- Escalation Management: identify and action escalations in line with defined policy- Change Management/ Implementation: Under general direction implement changes/solutions to meet customer needs within area of technical responsibility. Understand and escalate scope changes per change control process.- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.- Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).- Customer Relationship Management: Set expectations with customersand/or internal businesses/end users within defined parameters.- Teamwork: Work as part of a team, which may be virtual and/or global.- Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.- Capacity and Performance Monitor performance checkpoints.- Business Continuity Responsible for executing recovery actions.**_Education and Experience Required:- **- Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field.- Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.**_Knowledge and Skills:- ****_Typical skills include:- **- (developing) General understanding of related technologies.- (developing) ITIL Process knowledge.- (developing) Customer Service.