Senior Onsite It Technician

The right choice for your career Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world. We work with over 500 companies across financial services, manufacturing, telecommunications, chemical services, technology, public sector and utilities. That includes 300 multinational companies. In fact, right now we have over 25,000 professionals around the world making business more agile, flexible, responsive and innovative: our core values.The Senior Onsite IT Technician manages and/or coordinates operational ICT activities (locally - for medium to large sites, or remotely - for small sites), and provides training and guidance towards end-users, for an optimal use of ICT, covering applications, workplace, and infrastructure services. He/she ensures that IT solutions within the scope of the role are compliant to relevant corporate, security and architecture requirements, and that deviations are dealt with promptly and according to the defined processes and procedures. Key Responsibilities: Advise end-users in the usage of ICT tooling and support processes for incidents and standard requests (MYDSM portal, self-help, self-healing, best practices) Act as first escalation level for end-users towards IT Suppliers and/or Manager. Provide training and guidance to local business contact persons for workplace and infrastructure. Responsible to maintain Remedy tickets assigned to local site(s) and follow-up with local ICT business contacts until execution; Update Remedy and closetickets. Responsible for hardware/software management (purchase, inventory/spares, and disposal) repair and maintenance according to agreed processes and compliant with agreed requirements. Responsible to facilitate end-user complaints and escalations and bring them for management attention in accordance with the agreed Service Engagement / Escalation Matrix. Optional Services where ICT Coordinators may be engaged in a Responsible or Supporting capacity: Facilities Management of Local server/computer rooms/storage. Support for Other Business applications and systems Act as local support person to resolve incidents assigned by the Service Desk. This includes supporting DWP/1WP workstations, printing, local area network, telephones (if applicable), and assist in server- and software incidents. Execute tasks related to (non-) standard changes, like installing, changing, and delivering DWP/1WP desktops/laptops and printers. Responsible to support Remote Server Management operations Responsible to report any customer non-compliance, including software infringements, security violations, virus issues and ICT services miss-use. Supports audit activities (e.G., check physical devices and location). Senior Secondary Vocational Education (MBO) in IT or equivalent Experience with ICT service provision more than 2 years Knowledge of operational ICT procedures and processes regarding the delivery of contracted services is essential. Knowledge of ICT end user hardware, software, and technical Infrastructure Willingness to learn new technologies; Positive, helpful can-do attitude and ability to work with others; Strong communication skills, service delivery orientation; Ability to cope with stress and workload; Special referral bonuses for recommending your friends; The possibility to following trainings via Stefanini University, IT and soft skills training provided by our specialists. Opportunities for professional development in a stable multinational environment. Exposure to an international environment as part of a multicultural team spread across Europe. Skilled Labor