Rfs (Road Feeder Service) Operations Associate

Location: Amsterdam, Schiphol - Netherlands Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade. You'll play a vital part in our success, managing our customers' experience, and building the experience to advance your career.Key responsibilities Drive RFS(Road Feeder Service) growth and profitability in the Gateway by translating global strategy and initiatives into Gateway Product, Carrier, and Performance plans. Ensure this is being executed while providing support with expertise and guidance. Responsible for delivering a superior Customer experience to Maersk customers and the execution of all operations tasks on time and on plan to support our customers' success within the RFS product. Owns all RFS Operations activities under file management for the customers under purview, including: All file management activities post booking. Documentation. System updates. Operational finance. Proactive communication with customer service in case of exceptions. Support of customer service in customer query resolution and exception handling. Direct Responsibility: Operations Execution The RFS (Road Feeder Service) Operations Associate is responsible for planning and executing operational activities related to Road Feeder Service Gateway Operations. This involves all the file management and operations activities. The incumbent must act as the owner of the job file and will also be responsible for creating and updating shipping documents, milestones, and customer invoices in the system. This role will require close coordination with customers, customer care teams, pricing teams, and all other relevant stakeholders to ensure that best-in-class service is given to our customers. Indirect Responsibility: Strategy/Product Management Identify and share market trends, opportunities, and customer needs. Support the execution of global initiatives and strategy within the Country, the Area, and the Global Network. Accountable for: All file management activities/file ownership. Documentation. System updates. On-Time Delivery of shipments. Operational finance. Proactive communication with customers (internal and external). Drive CM1 optimization. Perform compliance checks. First-line claims handling. Support customer service in customer query resolution and exception handling. This role requires coverage on Saturdays and Sundays, therefore you need to be available to work during weekends.We're looking for Preferably 3-5 years of gateway operational or financial operations experience. Analytical skills. Excellent communication skills. Ability to communicate in a confident manner. Drive for results. High drive to solve issues. Well-organized when working under pressure. Works together with others in the business unit to achieve results. Consistent communication levels internally and externally ("sundown principle"). Cross-cultural awareness. To be successful, you must: Deliver RFS Gateway Operations performance aligned with agreed SLA's. Perform timely soft closure within specified hours. Ensure timely submission of pre-alerts to the destination/next leg. Ensure AWB-equivalent release (physical vs. ETD). Achieve zero penalties and ensure zero defect levels of documentation. Achieve high Customer Satisfaction Survey scores for relevant customers. Optimize CM1 measurements for RFS. Secure the lowest possible Net Achieved Rate. Ensure proper file closure, including ICB, with all documentation within ETD/ETA. Provide timely updates to Customer Service and effective query resolution. We offer We're on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy, but also, on your career development. Energizing and pioneering, this is an environment that keeps you motivated. You'll be joining a genuinely diverse, talented team that's passionate about being there for customers and for each other. And thanks to our global scale, you'll be well-placed to explore Maersk opportunities around the world. The many other highlights include industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry. At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including - but not limited to - gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. Management