Outbound Collections Agent (Cape Town)

Nimble Group provides Advisory, Outsourcing and Asset Management services and capabilities into the Consumer, Corporate and Property markets in Southern Africa. We have 6 different offices in Southern Africa, including Cape Town, Johannesburg and Durban in South Africa and Gaborone in Botswana and Windhoek in Namibia Job Purpose:

To negotiate with arrears account customers to maximise debt recovery and profitability

Key Performance Areas

Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.

Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.

Requirements

Atleast 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)

A positive credit record and clear criminal record

Strong verbal and written communication skills

Computer literate

Skills Needed

Target-driven, with integrity, reliability, and the ability to work under pressure

Time management and team collaboration skills