Senior Digital Operations (Omnichannel) - Riyadh SUPPLY CHAIN & LOGISTICS · Riyadh

دوام كامل في Chalhoub Group في Saudi Arabia

نُشرت يوم February 24, 2025

تفاصيل الوظيفة

See our SUPPLY CHAIN & LOGISTICS · Riyadh Senior Digital Operations (Omnichannel) - Riyadh Required Skills:

Fluent in English, Arabic (preferred)
Experience with tools such as Confluence, Power Point, Excel, OMS, SFCC
Proven experience in ecommerce, retail, project management, or related fields
Great communication skills
Critical thinking and analytical skills
Experience with the local market is preferred (as a customer and/or supplier)
Excited to draw findings from figures and data
A hunger to deliver truly transformational impact

This role is not for the timid! INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. What you'll be doing

Monitor and ensure a seamless customer journey in omni-channel operations across all brands
Resolve any issues faced throughout the order journey to maintain a high level of customer satisfaction
Support the Omni-Channel Operations Lead in ensuring smooth customer journeys across all channels
Assist in communicating changes in processes to service providers and third parties to minimize disruptions
Aid in audits and action plans to enhance operational performance
Collaborate with support services and providers to meet service level agreements (SLAs) and improve performance
Participate in brand meetings to assist in supporting growth strategies and operational readiness
Contribute to identifying opportunities for standardization across brands and supporting project coordination
Resolve issues encountered by orders to uphold customer satisfaction
Support in facilitating communication among stakeholders and project initiatives
Assist in analysing processes, proposing enhancements, and contributing to efficiency efforts
Foster a culture of transparency and accountability within the team
Assist in conducting test orders, tracking journeys, and suggesting improvements
Support in OMS-related configurations or enhancements
Collaborate with the product team to ensure timely delivery of brand enhancements

What you’ll need to succeed What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. #J-18808-Ljbffr

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Senior Digital Operations (Omnichannel) - Riyadh SUPPLY CHAIN & LOGISTICS · Riyadh

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Chalhoub Group

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Senior Digital Operations (Omnichannel) - Riyadh SUPPLY CHAIN & LOGISTICS · Riyadh

تفاصيل الوظيفة

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الشركة المعلنة عن الوظيفة

Chalhoub Group

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