تفاصيل الوظيفة
With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it.
Position Title: Customer Service & Logistics Executive
Roles & Responsibilities
- Customer PO order Entry via SAP
- Factory PO creation
- Margin Calculation and Margin approval
- Check every PO for compliance with Getinge standards
- Send order confirmation to customers
- Prepare and submit shipping documents to customers, including original documents via DHL if required
- Prepare LC documents
- Orders Invoicing
- Coordinate with forwarder for shipment
- Accurate backlog update
- Regular update of backlog/invoicing performance
- Monthly reporting and presentation of Individual KPI
- Answer customer requests (Price or HS Codes)
- Arrange Local Shipment
- Receive Local Shipment to storage area
- PO to factory as per configuration
- Regular update of Export declarations for UAE shipments
- Regular factory calls for planning of orders
- Regular customer calls for open issues
- Support Sales team
- Support Service team
- Manage RMA/Returns
- Handle FSCA/Returns/credit notes
- Follow up for the Bill & Hold
- Resolve IDOC issues in SAP
- Preparation of Proforma invoices/Quotations
- Follow up with factories for credit notes of return shipments
- Compute prices, discounts, fee for service and shipping charges
- Handle and resolve queries raised by customers, sales team, or finance team
- Send monthly Open Orders report to customers
Perform Regular Update Of Below Files
- WIP File
- Escalation file
- TO DO List
- Customer complaints tracker
- Factory complaints tracker
- Tracking sheet/order log
- LC tracker
- Regulatory issues
- Escalation File
- Orders Not in SAP
- Orders Awaiting Pickup
- FSCA File
About Us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. #J-18808-LjbffrApply safely
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