Cluster Reservations Supervisor - Reservations - InterContinental Hotels Group® Dubai Festival City

دوام كامل في InterContinental Hotels Group في UAE

نُشرت يوم February 23, 2025

تفاصيل الوظيفة

Cluster Reservations Supervisor - Reservations - InterContinental Hotels Group Dubai Festival City

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777 Do you see yourself as a Cluster Reservations Supervisor for InterContinental Hotels Group at Dubai Festival City? A little taste of your day-to-day:

Conduct shift briefings to ensure all hotel activities and operational requirements are communicated clearly.
Ensure all tasks on the daily checklist are completed efficiently and promptly, including but not limited to reports, no-shows/cancellation processing, and spot checks.
Ensure Sales Agents accurately record and process reservations made via phone or email, as well as amendments to existing reservations.
Promptly attend to all guest inquiries and complaints within 24 hours, ensuring solutions support a positive guest experience and contribute to revenue generation and retention.
Keep the team motivated to perform at their highest individual levels of performance.
Ensure Sales Agents promote InterContinental, Crowne Plaza, InterContinental Residence Suites, and Holiday Inn & Suites products and services, including rooms and restaurants, by using up-selling, cross-selling, and suggestive selling techniques through coaching.
Monitor daily upgrades to prevent any loss of revenue.
Record the team’s Key Performance Indicators (KPIs).
Monitor inventory overrides on a daily basis to avoid overbookings.
Perform arrival checks, including 24-hour arrival checks and reservations made the previous day.
Balance the OXI system to prevent glitches in reservations or inventory.
Monitor and prepare daily rate changes.
Prepare and execute action plans aimed at increasing reservation sales and associated business.
Manage “no-show” reservations by investigating and recording them accordingly.

What we need from you:

A minimum of 2 years of experience in hotel reservations is required, with preferred expertise in managing both room and restaurant bookings within a luxury hotel chain, handling an inventory of 1000+ rooms.
At least 1 year of experience in a supervisory role is essential.
High school diploma or G.E.D. equivalent.
Proficiency in Microsoft Office and Opera PMS applications is essential.
Advanced written and spoken English proficiency is necessary.
Ability to work both independently and collaboratively within a team environment.
Strong leadership skills with a proven track record of motivating and guiding team members to success.

So, join us, and you’ll become part of our ever-growing global family. #J-18808-Ljbffr

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