Waiter-In Room Dining

Company Description We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of a real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience. Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets/benefits provided by the hotel
• Medical Insurance Provided

• Update white board daily (AM).
• Prepare daily cashiering forms and operational forms.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
• Regular check with culinary team for non-availability items.
• Answer all phone calls promptly and efficiently, using the correct greeting.
• Carry out correct order taking procedures with recommendations to the guest.
• Seize opportunity to up-sell IRD food and beverage products.
• Carry out proper cashiering procedures as set by Rixos Hotels & Resorts standards.
• The ability to maintain a clean, neat and orderly order taker cabin throughout service.
• Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
• Reporting of any guest comments to the superior, completing guest preference sheet.
• Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
• Will write beverage storeroom requisition for approval by IRD Manager/Supervisor.
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
• Learning of safety, sanitation and hygiene policies.
• Participation in internal training and necessary meetings.
• To maintain good working relationship with own colleagues, and all other departments.
• To actively promote the services and facilities of Rixos and guests and suppliers of the Hotel.
• Report to manager any kinds of deviation from set standard and procedures.
• To ensure amenities are sent to the room in accordance to rooming list & Rixos standard.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
• Follow Rixos Bab Al Bahr telephone standard.
• To control & maintain delivery timing within Rixos Bab Al Bahr standard.

• A minimum of one-year recent experience as an IRD Waiter in a five-star luxury hotel
• Proficiency in the use of a POS system
• Completely fluent in the English language, both written and verbal
• Additional foreign language (Russian/Arabic) will be an advantage
• Clear, precise, professional and helpful telephone manner
• Excellent organizational skills with the ability to use time efficiently
• A team player with proven success in relationship building
• A high level of responsibility and commitment to provide excellent service and exceed guests' expectations
• Broad liquor and wine knowledge
• Must be recommended for Front of House on SRI; WOO, Relator (Team), and Responsibility themes must be at predictive or highly predictive levels
• Impeccable grooming and presentation