Business Analyst
تفاصيل الوظيفة
Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life. Our Vision To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics. Our Values At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:
- Agile
- Solution focused
- Respect for all people
- Integrity in the way we operate
Job Description
What you will do in the role Goals and Objectives- Build and implement a CRM and Partner Management System tailored to the Citrix sales business needs.
- Work closely with the Dicker Data IT team to ensure system integration and alignment with business processes.
- Develop reports and dashboards to provide insights into Citrix sales performance, partner contracts, deal registrations, and leads.
- Streamline and enhance processes for managing partner contracts, deal registrations, and lead tracking to support sales efficiency and business growth.
- Work with stakeholders to define business requirements and translate them into system functionalities for the CRM and Partner Management System.
- Collaborate with the Dicker Data IT team to ensure successful system setup, configuration, and integration with existing platforms.
- Conduct system testing, identify issues, and coordinate resolutions to ensure a smooth implementation process.
- Design and develop reports, dashboards, and KPIs to monitor Citrix sales performance and business activities.
- Provide data-driven insights to support decision-making, focusing on sales growth, partner engagement, and operational efficiency.
- Set up and manage workflows for partner contracts, deal registrations, and lead tracking within the CRM and Partner Management System.
- Collaborate with the sales team to optimize processes and ensure effective lead distribution and follow-up.
- Maintain accurate records of partner activities, contracts, and opportunities to support business operations.
- Work closely with sales, marketing, and operations teams to gather requirements and align system functionalities with business goals.
- Act as a liaison between the business and IT teams, ensuring clear communication and alignment on project priorities and deliverables.
- Provide training and support to end-users to ensure the successful adoption of the system.
- Take all reasonably practicable steps to maintain the health and safety, both physical and psychosocial, of yourself and others, and to avoid risks.
- Follow Dicker Data’s policies, procedures, and reasonable instructions at all times.
Desired Skills and Experience
What you will need to succeed in the role Skills and Competencies- Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements
- Proactive and solution-focused approach to addressing challenges and identifying improvements
- Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders
- Strong organizational and time management capabilities to manage multiple priorities and deadlines
- Attention to detail and accuracy in data management and reporting
- Proven experience in business analysis, sales operations, or a similar role
- Expertise in CRM systems and Partner Management Systems, including implementation and optimization
- Proficiency in data analysis tools and reporting platforms (e.g., Power BI, Tableau, Excel)
- Familiarity with sales processes, partner programs, and deal registration workflows
- Experience working in IT distribution or with Citrix technologies is advantageous
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