Barista - La Med

POSITION SUMMARY Essential Job Functions:

1. Complete knowledge of
   1. All liquor brands, beers and non-alcoholic selections available in the Restaurant
   2. The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
   3. Designated glassware and garnishes for drinks
   4. All teas and coffees products: Service procedures
   5. All food and beverage products served in the Restaurant
   6. All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
   7. Daily menu specials. 86'd items
   8. Daily house count, arrivals/departure, VIPs
   9. Scheduled in-house group activities, locations and times
2. Maintain complete knowledge and strictly abide by local liquor laws, particularly those prohibiting service to minors, intoxicated persons, and drunk driving
3. Maintain complete knowledge of correct maintenance and use of equipment only as intended
4. Maintain complete knowledge and comply with all department policies/service procedures
5. Obtain assigned bank and ensure accuracy of contracted monies. Obtain change required for expected business level. Keep bank secure at all times
6. Obtain a security escort whenever transporting bank to/from Bar, if required
7. Obtain outlet's key from security
8. Complete opening side duties:
   1. Check quality and amount of all bar stock and supplies by using checklist
   2. Complete opening inventory sheet
   3. Requisite all necessary supplies
   4. Transport supplies from storeroom to the Restaurant
   5. Stock ice in bar
   6. Set up bottles in display cabinet and speed rail
   7. Prepare garnishes
   8. Stock glassware and paper supplies
   9. Set up ashtrays with matches
   10. Prepare mixes
   11. Check condition and cleanliness of blender, shaker and other tools
   12. Check temperature of refrigeration units and glass wash machine
   13. Change date on credit card imprinter at opening unit
9. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel
10. Answer outlet's phone within 3 rings, using correct salutation and telephone etiquette
11. Greet guests and take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards
12. Anticipate guests' needs, respond promptly and acknowledge all guests, even when it is busy
13. Maintain positive guest relations
14. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
15. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
16. Access all functions of micros system in accordance with specifications. Restock journal tape and change ribbons as needed
17. Ensure that all drink orders from servers are accurately rung into the Micros system before giving drinks to them
18. Legibly document orders when the system is down and distribute orders to servers; ensure authorization for room charge. Obtain manual checks and follow all Accounting procedures.
19. Process all payment methods in accordance with Accounting procedures and policies
20. Accommodate guest requests for change courteously

Maintain cleanliness, sanitation, and condition of bar, guest and service area; following procedures laid down in departmental standards

1. Ensure all drink orders for guests according to outlet recipes
2. Provide club service for designated beverages
3. Serve drinks to guests
4. Retrieve food orders from kitchen and serve to guests
5. Open and serve wine/champagne
6. Prepare and serve cappuccino and espresso.
7. Monitor and maintain cleanliness and organization of bar-top, tables, service area and outlet itself.
8. Replace ashtrays with 1 or more butts with clean ashtray by using capping method
9. Remove soiled wares from bar-top and tables to dishwashing area
10. Complete designated closing reports in the Micros system
11. Pay out tips to designated staff and document such, following Accounting and legal requirements
12. Count bank at end of shift and secure bank
13. Legibly complete designated cashier reports and distribute in accordance with Accounting procedures
14. Balance and drop receipts according to Accounting specifications
15. Extend courteous departure when guests leave outlet
16. Close all guest checks in the micros system immediately upon payment
17. Clean glassware in glass machine/three compartment sink
18. Assist servers/Lobby hostess in their job functions to ensure smooth and efficient service to guests
19. Clearly communicate last call at designated closing time to guests and Lobby hostess
20. Legibly complete bottle transfer slips and distribute accurately
21. Legibly document designated items on the spill sheet
22. Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste
23. Use all chemicals in accordance with hotel regulations and requirements
24. Count all empty bottles by type and legibly document such on the requisition form; attach transfer slips/spill report and place in manager's office
25. Successfully complete the training/certification process
26. Foster and promote a cooperative working climate, maximizing productivity and employee morale
27. Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards
28. Legibly document pertinent information in outlet log book
29. Complete all closing reports in the POS system
30. Complete all paperwork and closing duties in accordance with departmental standards
31. Return outlet keys at end of shift to security

Experience

• Has worked in a bar before in a 5-star hotel/resort

Education

• High school graduate, some college.

Required Skills

• Minimum 21 years of age to serve alcoholic beverages
• Food handling certificate.
• Knowledge of various drinks recipes and beverage service standards.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• College degree
• Ability to communicate in a second language, preferably Arabic.
• Certification of previous training in liquor, wine, and food service.
• Any previous culinary training.
• Ability to enforce hotel's standards, policies, and procedures with assigned staff
• Ability to be well organized, maintain concentration, and think clearly when providing service to the guests within any given period of time
• Ability to access and input information into Micros system.
• Ability to maintain good coordination while serving orders quickly
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment
• Ability to focus attention to details
• Ability to prioritize and organize work assignments; delegate work.
• Ability to direct performance of assigned staff and follow-up with corrections where needed.
• Ability to motivate assigned staff and maintain a cohesive team
• Ability to ascertain staff training needs and provide such training
• Ability to suggestively sell menu items, beverages, and wines
• Ability to exert physical effort in transporting trays from service area to guest
• Ability to exert physical effort in transporting food and beverage to guest
• Ability to exert physical effort in transporting equipment and wares
• Ability to endure abundant physical movements in carrying out job duties
• Ability to ensure security and confidentiality of guest and hotel information
• Ability to ensure security of storage room access and hotel property
• Ability to perform joint functions without direct supervision

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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