Customer Service Associate

We are hiring candidates as Customer Service Associate for our Inhouse Client - The Bombay Home Company Why join us?

• Fun work environment with a bit of challenge to keep you engaged
• Be part of a growing team & build your career progression
• Learn & enhance your skills & communication to face the corporate world
• Ability to manage work-life balance
• Good chances at promotions and movement to other support roles
• Get dual experience in Hospitality + Customer Service domain
• Great work atmosphere

In this role you will be the primary contact for our Guests seeking assistance through chat & phone. You will provide prompt, courteous, and knowledgeable responses to inquiries and ensure a positive guest experience. This role requires excellent communication skills, a strong understanding of our products and services, and the ability to handle multiple conversations simultaneously. Our In-House Clients are

• The Bombay Home Company:

Please read the profile requirements thoroughly before applying: We are building a dynamic team of Customer Service Agents and looking for freshers with some experience of Chat & Voice. Preferably from Mumbai Western Line up to Bhayandar who can commute and work at our Bandra office easily & daily. Open Positions: 4 Skillset requirement: Freshers: 12th Passed, students preferably from Mass Media, Hotel Management with good to great spoken & excellent written English. Sales & Marketing students can apply as well. Work Location: Linking Road - Bandra/Khar Work timings & shift:

• Shifts: 24X7 Rotational, 6 Day Hybrid (2 Days WFO)
• Week-Off’s: 1 WO rotational (No splits-offs)

Salary Range:

• Freshers: INR 15,000/- (+- Incentives) depending on the interview round
• Experienced: INR 18,000/- to 20,000/- (+- Incentives) ( Do not apply if your salary expectation is higher than 20K )
• WFH Allowance as per performance

Job Description: As a Customer Service Associate, you will:

• Manage customer relationship via phone & chat systems from our Contact Center
• Coordinate check-in’s, ensuring guests are welcomed warmly and oriented to the property
• Address guest inquiries, concerns, and requests promptly, enhancing their overall experience
• Coordinate closely with our Sales, Housekeeping & Maintenance Teams for property readiness
• Communicate clearly and effectively, tailoring responses to each customer’s level of understanding
• Act as a brand ambassador, upholding our commitment to quality and hospitality
• Closing sales enquiry (This is not a sales process. But inbound sales inquires have to be handled & closed)

Required Skills:

• Expert at handling customer queries using chats & phone within the client SLA's
• Fluency in spoken & written English (Must) local languages will be added advantage
• Well versed with using computers, MS office, MS excel etc.
• Typing speed of 35 w.p.m. (Must)
• Knowledge of Bed n' Breakfast functions (not mandatory)
• Customer-centric mindset with a focus on delivering memorable experiences.
• Contribute to the creation and maintenance of a comprehensive knowledge base for customer support

Desired Traits (Competency):

• Passion for great customer service
• Rapport building, should be able to build good connect
• Patience, empathy, and the ability to stay calm under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to work both independently and as part of a team
• Eye for business improvement

The interview process will include 3 Rounds ( Rounds 2 & 3 will be concluded same day )1: Telephonic Introductory call 2: English language test & Process knowledge tests (In Office)3: Personal interview round Join Skill Nitro to contribute in our commitment towards outstanding customer service. Mail your CV to, The Contact Center Manager Aneesh Korrde aneesh@skillnitro.com