Employee Relations Manager

Job Description

• The main purpose of the Bangalore ER Manager role at Deluxe is to ensure treatment of employees is fair, respectful, and consistent with Deluxe’s culture and core values.
• The Employee Relations Manager will provide employee relations and investigation expertise, case management, consultation and project management support.
• The responsibilities for this role fall within both the proactive (education and prevention) and reactive (conflict management and investigations) categories.
• The ER Manager will be responsible for providing expert level consultation, guidance and support in all matters related to employee relations.
• These matters include management training, consultation and guidance; employee complaint review and investigations; policy development and interpretation; disability and leave accommodations; and oversight of reduction in force processes
• Prioritization and balancing time between projects and crisis-response is a critical component for success in the position.
• This is an individual contributor role It reports to the HR Director, People & Culture @ Bangalore.

• Network, research, and bring new and innovative ideas on how Deluxe can create a more inclusive and engaging work environment
• Brand and evangelize the value of an ER function; help build a culture of openness and trust
• Work on projects and initiatives to mitigate risk
• Create guidelines, best practices, and training's to educate employees, managers, and other members of HR on how to mitigate and properly address behavioral issues in the workplace
• Interpret and apply understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries
• Maintain current and relevant knowledge in a variety of concepts, practices, procedures as well as legal updates associated with Human Resources and Employee Relations
• Manage or participate in special projects/programs requiring ER stakeholder input, as needed
• Lead investigations on employee relations matters and potential policy violations to evaluate and effectively address issues
• Partner with HRBPs, Legal, and other investigative parties as required to thoroughly conduct the investigation and reach the best outcomes for our organization and employees
• Provide guidance and support to HR community and managers on performance management and the Performance Improvement Plans

• Bachelor degree or equivalent; advanced degree and legal coursework preferred
• Minimum 8 years of global Employee Relations experience gained in either an HRBP role or Employee Relations Advisory role or equivalent experience
• Comfortable working with any level of employee or manager; have a knack for reading a situation and navigating sensitivities in order to find creative solutions to people issues
• Strong interpersonal and persuasion skills, enabling individual to establish partnerships working with senior leaders and across organizational lines
• Experience with employment Indian labor law principles, leading and executing POSH related compliance and effective risk management practices
• Ability to think strategically about programs, processes, and people Ability to recognize, analyze and communicate strategies for issue resolution and risk analysis
• Ability to design and create new programs and initiatives Experience in designing and delivering successful training programs is a must
• Master user of Microsoft office, specifically PowerPoint
• Strong written and oral communication skills; excellent public speaker
• Able to handle confidential information in a mature and professional manner