Sales Manager (Call Center Outbound Sales)

We are hiring an experienced and dynamic Call Center Manager (Outbound Sales) with a minimum of over 5 years of overall experience in outbound sales with at least experience in managing call center operations and team management. The incumbent will be responsible for outbound sales of Solar products like Batteries, Inverters, and power backup and energy storage solutions. The right candidate must have a proven track record and experience in managing outbound sales teams in a call center environment, driving revenue growth, and optimizing sales performance. This is a leadership position that requires strong team management skills, a result-driven mindset, and a good understanding of the solar industry. Job Role & Responsibilities: Sales Leadership & Team Management:

• Lead, manage, and motivate the outbound sales team to achieve and exceed sales targets month-on-month for our solar products like batteries, inverters, and energy storage systems.
• Set clear performance goals, KPIs, and sales quotas for individual team members and the entire department, ensuring alignment with broader sales objectives.
• Provide regular training and feedback to the team to improve their sales techniques, product knowledge, and customer engagement skills.
• Conduct performance reviews and implement strategies for continuous improvement, ensuring high levels of motivation and accountability within the team.

Outbound Sales Strategy & Execution:

• Develop and implement effective outbound sales strategies to drive new customer acquisition, generate leads, and close sales of solar energy products.
• Identify and target key customer segments, including residential customers, commercial clients, and solar and renewable energy installers.
• Work closely with the marketing and product teams to create targeted sales campaigns, promotions, and messaging that resonate with potential customers.
• Use data-driven insights and analytics to refine sales tactics, enhance customer engagement, and drive consistent revenue growth.

Sales Monitoring & Reporting:

• Monitor and analyze outbound sales performance, tracking key metrics such as call volume, conversion rates, lead generation, and overall sales.
• Generate regular reports on sales activities, lead generation progress, and team performance, providing actionable insights to senior management.
• Address any sales performance issues promptly by making team adjustments to processes, training, or sales scripts to ensure continued success.

Customer Relationship Management:

• Ensure the team provides exceptional customer service throughout the sales process, including addressing inquiries, providing product information, and managing customer concerns.
• Implement strategies to build long-term customer relationships and encourage repeat business through follow-ups and post-sale engagement.
• Ensure all customer interactions are recorded accurately in CRM software for future reference and to support the customer journey.

Process Improvement & Quality Assurance:

• Continuously evaluate and improve outbound call center processes, sales scripts, and performance protocols to increase efficiency and optimize sales outcomes.
• Ensure the sales team’s adherence to company policies, regulatory requirements, and best practices when handling customer interactions.
• Oversee quality assurance efforts to ensure all calls meet high standards of professionalism, compliance, and customer service excellence.

Collaboration with Cross-Functional Teams:

• Collaborate with the marketing, product management, and sales teams to align outbound sales efforts with broader company objectives and promotions.
• Work closely with customer support and technical teams to ensure smooth transitions for leads, providing detailed product knowledge and support as needed.
• Ensure the accurate flow of information between the call center and other departments to improve overall customer experience and sales performance.

Technology & Tools Management:

• Oversee the use of CRM systems, dialers, and other sales tools to ensure efficient lead management, tracking, and follow-up.
• Stay updated on the latest call center technologies, tools, and best practices to ensure the team is using the most effective resources for success.
• Ensure the integration of data from outbound sales efforts into broader sales and marketing systems for strategic decision-making.

Experience & Skills:

• A minimum of 5+ years of experience in outbound sales, with at least 2+ years in a management or leadership role, preferably in the solar, energy, or technology sectors.
• Proven experience managing call center operations, driving sales growth, and leading high-performing outbound sales teams.

Educational Qualification

• Bachelor’s degree in business administration, Marketing, Sales, Renewable Energy, or a related field.

About EASTMAN Eastman Auto & Power Ltd (EAPL), established in 2006, is India’s fastest-growing Energy Storage solutions, Solar Energy, and Power Electronics Company with an annual revenue of USD 300 million and an employee base of 4000+ globally. EAPL is into superior quality products and services, from Lead Acid Batteries, Home UPS Solutions, Lithium-ion battery packs, rooftop solar solutions, etc. Eastman has its presence spread across 132+ countries around the world, including Asia, Africa, the Middle East, Europe, and North American countries. The company has 6 manufacturing units in India, including state-of-the-art research and development facilities, and produces over 7.3 million units annually. For more details, please visit: Lead Acid Batteries:

• Operating out of three facilities, situated in the Baddi region of Himachal Pradesh, spread over 300,000 sq. ft, our factories operate 24/7 to fulfil the increasing demand for our reliable and cost-effective solutions.
• Our unwavering dedication to manufacturing excellence ensures that our products uphold the highest quality standards, catering to our customers' needs while minimizing our environmental impact.

Solar & EV Power Electronics:

• Our power electronics division is based in Delhi and operates two manufacturing facilities that cover 90,000 sq. ft. with round-the-clock operations.
• We offer a diverse range of high-quality solar products for off-grid rooftop applications to empower rooftops with sustainable energy, including solar panels, inverters, batteries, combos, charge controllers, and management units.
• Eastman's yearly production capacity for e-Rickshaw Chargers, Home UPS/Inverters, and Solar PCU/Inverters surpass 4 million units.

Lithium-Ion:

• We entered into the Lithium-Ion business in 2020, we have quickly established ourselves as one of the most prominent Lithium-Ion battery manufacturers in India through our custom-made solutions that are highly reliable and cost-effective with excellent customer support.
• As a pioneering provider of cutting-edge energy solutions, we design and manufacture lithium-ion battery packs under the Wattsman brand name.