تفاصيل الوظيفة
We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions. Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets. The Product Engineer will be responsible for gaining a deep technical understanding of our products and providing a critical interface between internal R&D/engineering and product support teams. The Product Engineer will take an ownership role in understanding, recreating, and performing root cause analysis of field issues and will work with the design engineering teams to develop, specify, and test product improvements targeted at addressing field quality issues. The Product Engineer will provide key insights to help define new features and products and play a key role in creating internal and external product documentation. Main responsibilities:
- Understand product and system-level interactions (electrical/firmware/mechanical) to facilitate diagnosis of issues and creation of test scenarios
- Investigate field failures of returned products through system-level testing and circuit board debugging
- Establish lab test setups to replicate field issues; use electronic test and measurement equipment to quantify, diagnose and document root causes
- Support hardware and firmware development teams in creating solutions to field issues and in defining new product features and requirements
- Participate in validation/verification testing efforts around design changes and new features/products
- Collect, process and analyze fleet data to better understand the scope of field issues Mentor and train less experienced engineers and other field service personnel
- Create and review both internal and external product documentation, including: specifications and datasheets, diagnostic manuals and flow-charts, one-line diagrams and schematics
- Serve as a path of escalation for technical support and applications engineers
- Support field troubleshooting efforts remotely
- Occasionally perform on-site troubleshooting, diagnosis and repair
- BS in Electrical/Mechanical Engineering or related field
- 3 to 5 years relevant work experience in product engineering or in a similar role
- Experience with design software and tools, such as CAD and simulation software.
- Ability to understand complex system interactions
- Excellent problem solving skills
- Strong written and verbal communication skills
- Ability to analyze, summarize and present complex data
- Comfortable adapting to dynamic needs and autonomously prioritizing work efforts
- Manama, Governatorato della Capitale, Bahrein
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