Finance Assistant Manager - Night Shift - Onsite

Salary: 60,000

Shift: Night Shift

Work Setup: On-site

Job Description: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects.
• Share best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others.
• Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
• Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
• Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
• Manages a mixed team of Specialist and Support jobs with full employee lifecycle responsibility.

• Positions on this level have advanced knowledge and experience and participate in/leads the development of new solutions/projects.
• Share best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others.
• Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
• Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
• Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
• Manages a mixed team of Specialist and Support jobs with full employee lifecycle responsibility.

• At least 3-7 years of experience in the Accounting/Finance field
• Leadership experience