General Manager

About the job General Manager GENERAL MANAGER Role:

1. Manage all the financial activity budgeting and cost control
2. Maximize revenue opportunities
3. Exceed guest expectations
4. Develop a high-performing team committed to delivering clear goals following Company's incentives
5. Supervise the team, hours worked, new hiring, and resignation
6. Selection interview, team training, onboarding, and development plans
7. Control and verification of KPI
8. Protect the health, safety, and well-being of guests and colleagues
9. Actively work with the marketing department to grow in social media, be visible and competitive in the local market
10. Improve the company experience and service using feedback on review sites, and ensure to reply to them

1. Monitor staff schedules to program the shifts accordingly throughout the week and control the wages
2. Ensure your building is in good repair, maintain the workplace and any equipment so that it is safe and works efficiently
3. Schedule weekly marketing meetings to grow on the online platforms, keeping an eye on local competitors and the restaurant's specific area
4. Analyze trends and adapt to the local market, always being aware of calendar events and public holidays
5. Schedule weekly manager meetings (FOH and BOH) to create a proactive environment
6. Ensure that Restaurant Managers follow opening and closing procedures
7. Ensure that staff is always wearing the correct uniform, also following company's grooming standards
8. Ensure each manager shift is reviewed and handovers/briefings are carried out daily at the established timing
9. Coordinate restaurant operations during each shift
10. Ensure Restaurant Managers follow the practice and completion of cleaning schedules, with the checklists of each department

1. Assist in the training of all employees, ensuring that they have the necessary skills to perform their duties with maximum efficiency, including reaching the incentives
2. Ensure following a specific appraisal system, to refine the team's performances
3. Design with the HR department a development plan for each of your employees
4. Follow the Manager's roadmap
5. Be involved in the recruitment process
6. Ensure the staff is given appropriate and constant feedback (one-to-one chat to be carried out)
7. Ensure all the essential training is completed and the new starters with management supervision

1. Delivery of sales targets following the designated budget
2. The system has to be used effectively by the team to monitor all the sales
3. Conversion and maximization of the Covers

1. Costs are in line with revenue without compromising the brand
2. Effective supervision of closing and reporting procedures
3. Creating and controlling annual budgeting and updating the monthly forecast with the Area Manager
4. Follow-up and management of KPI's
5. Track record of inventory management with Stock Take Online for the food, beverage, and OS&E
6. Knowledge of basic accounting principles and practices to exceed correct food and beverage margins
7. GPs Control costs without compromising standards and guest satisfaction

1. Manage staff performance by establishing standards and procedures
2. Interact with guests to ensure all inquiries are handled promptly following the company policy
3. Develop a culture of actively seeking feedback from guests regularly
4. Interact with guests and ensure an efficient flow of service, following the Sequence of Service
5. Reply to the online reviews

• Recruitment
• Placement Firm
• Executive Search

• Administration

• General Manager