IT Help Desk

Job Description

IT Help Desk role is to provide fast and effective support to our clients (teachers, students and Administration Staff). You will be required to respond to queries in person and over the phone. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

• Responsible for all devices in their area, like Pcs, laptops, IPads, tablets, desktop phones, projectors, speakers, screens, printers, Wi-Fi and surveillance cameras.
• Responsible for checking, reviewing and maintaining all equipment’s and systems to be up to date, functioning well and avoid any maintenance issue to take place.
• Responsible for fixing and arranging cables, connectivity and the IT rack room in terms of equipment’s.
• Support teachers and students and administration staff as per the request received from the IT ticketing system or from IT team leader. 
• Support teachers and administration staff in how to use some systems, software, programs and applications as requested. 
• Monitoring and respond quickly and effectively to requests received through the IT ticketing system.
• Installing, testing and configure new workstations, equipment and software
• Supporting the IT team in other areas if necessary and requested, especially in peak times like preparation for school entrance, technical issue, etc.

Job Requirements

• Bachelor Degree in Information Technology and equivalent.
• Good command of spoken and written English Language.
• Excellent Information Technology Skills (Installing Hardware / Software, Troubleshoot).
• Personal Skills: (Communication, Flexibility, Ability to work under pressure)
• Technical Skills: (Problem Solving, Organizing, Multi-tasking, Reporting)