Customer Care Representative

دوام كامل في HelloApp في Saudi Arabia

نُشرت يوم February 17, 2025

تفاصيل الوظيفة

Department: Care Center Reports To: Care Center Team Leader Job Summary: As a Customer Care Agent, you are at the forefront of ensuring a high-quality experience for our customers. Your main responsibility is to address customer complaints and inquiries, providing prompt and accurate solutions to maintain and enhance customer satisfaction. Key Responsibilities:

Respond to customer tickets and inquiries promptly, ensuring quick and effective resolutions within the specified timelines.
Maintain a high level of professionalism and patience when interacting with customers to understand their issues or concerns.
Track and document all interactions and steps taken to resolve customer issues in the CRM system.
Work collaboratively with other teams to escalate and resolve complex issues, ensuring comprehensive customer support.
Participate in training sessions to stay updated on product or service changes and improvements.
Strive to meet or exceed service standards and performance metrics.

Qualifications:

Bilingual Ar / En
Previous experience in a customer support role, preferably in a call center or similar environment.
Good communication skills and the ability to handle stressful situations with calmness and courtesy.
Proficient in using CRM software and other common office software.
Empathetic and customer-focused, with strong problem-solving skills.

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HelloApp

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