Front Office Manager

Company Description Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits. Closer to home, and centrally located in the heart of Darling Harbour, Novotel Sydney on Darling Harbour is the flagship hotel for Accor. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD. We are seeking an experienced Front Office Manager to lead the Front Office Team, empowering Heartists, collaborating with operations, creating memorable guest experiences, and driving key performance outcomes.

Job Description

• Lead the Front Office Team including Porters/Concierge, Guest Experience, Switchboard Operators, Reception and Assistant Managers in one of Sydney's largest Accor Hotels.
• Develop & empower your team of Heartists and work in collaboration with the Operational team to deliver peak moments to our guests.
• Create welcoming places and memorable experiences not only for our guests but also for your team.
• Provide excellent customer service and resolve guest issues in a timely and professional manner.
• Monitor and report on key performance metrics to identify areas for improvement.
• Participate in the development and implementation of front office policies and procedures.
• Work closely with the Operations Manager on loyalty recruitment, projects, reports and initiatives in the hotel and with the whole hotel team.

Qualifications

• Previous experience as a Front Office Manager in a medium-sized property, demonstrating strong leadership and the ability to train, mentor, and empower a team.
• In-depth knowledge of hotel property management systems, conflict resolution, negotiation skills, and the flexibility to work across various shifts.
• RSA and First Aid certification (or willingness to obtain prior to commencement) to ensure a safe and professional environment for both guests and team members.

Additional Information

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Opportunities for career development and growth within Accor’s global network.
• Incredible AccorHeartist Benefits – access to Accor’s extensive benefits including discounted Food & Beverage + Accommodation Worldwide.
• Accor's refer-a-friend bonus.
• Accor's Parental Leave Scheme.
• Access to our Employee Assistance Program .