IT Service Delivery Associate
تفاصيل الوظيفة
Do you want to build a better world? About Enfinity Global Enfinity Global is a purpose-driven company focused on making a positive impact on the planet by helping companies, governments, and individuals transition to a carbon-free and sustainable economy. Our role as a leading IPP is to develop, finance, build, operate, and own decarbonization assets in the long term in Europe, Asia, and the Americas through our offices in the USA, Spain, Italy, UK, Netherlands, India, and Japan. Our team of over 250 Enfiniters comprises seasoned finance professionals, as well as experienced project developers and operators with extensive industry experience across all stages of the project life cycle. We pride ourselves on being creative and innovative solution providers to our customers and partners. Job description Enfinity Global is looking for a IT Service Delivery Associate to join our team in India. The position requires the candidate to have, among others, strong problem-solving skills, attention to detail, structured and organized profile, and the ability to work with tight deadlines set by a highly demanding team. Key responsibilities: IT Asset Procurement & Vendor Management:
- Handle the purchasing of IT hardware, software, and services, ensuring the best deals.
- Negotiate with vendors to secure favorable terms and maintain good relationships.
- Keep an organized inventory of all IT assets and ensure everything is properly documented.
- Keep accurate records of all IT assets and software licenses.
- Track the lifecycle of IT assets from purchase to disposal.
- Conduct regular audits of our IT inventory to ensure everything is in order.
- Provide technical support for computers (Windows and Mac) and mobile devices (Android and iOS), including troubleshooting issues and ensuring everything runs smoothly.
- Install and maintain software, operating systems, and peripherals.
- Assist colleagues with IT-related problems and ensure quick resolutions.
- Manage and configure network equipment like routers, switches, and firewalls.
- Monitor network performance to ensure everything is running efficiently and securely.
- Work with service providers to manage our internet connections and ensure reliability.
- Manage Microsoft 365 E5 services, including user accounts, email, and collaboration tools.
- Support users and troubleshoot any issues related to Microsoft 365.
- Implement and maintain security protocols to protect our IT systems.
- Conduct regular security checks and respond to any incidents promptly.
- Ensure the company’s IT environment is secure and compliant with policies.
- Bachelor’s degree in IT, Computer Science & Min 8 yrs equivalent experience.
- Proven experience in IT Service & operations management, including network support.
- Experienced in mobile device support for Android and iOS.
- Strong knowledge of network configurations and security practices.
- Hands-on experience with Microsoft 365 E5 administration and security.
- Proven ability to implement and maintain IT security protocols.
- Experience conducting security checks and incident response.
- In-depth knowledge of ITIL processes and best practices.
- Experience in implementing and managing ITIL frameworks.
- Excellent problem-solving skills and the ability to work independently.
- Good organizational skills and attention to detail.
- Strong communication and negotiation skills.
- Ability to manage multiple tasks efficiently.
- Strong User service orientation with a commitment to helping others.
- Good communication skills, both verbal and written.
- Ability to work well with others and build Strong working relationships.
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