Reservation Agent

دوام كامل في Rotana في Saudi Arabia

نُشرت يوم February 16, 2025

تفاصيل الوظيفة

Reservation Agent Job Description

Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiries about the facilities of the Hotel.
Handle other reservation inquiries via fax, email, and other channels as directed according to standard operating procedures.
Process reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations, and make the changes in the system as applicable.
Ensure information is entered according to standard operating procedures and standards.
Keep accurate paper transactions, and record any specific requirements in terms of reservation requests, amenities, special requests, and advance deposits.
Complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department.
Have full knowledge of Hotel facilities and promotions; take initiative to always keep up to date with any changes within the Hotel that might affect reservation bookings.
Participate and comply with any training and reservation programs, such as up-selling and cross-selling other sister hotels to increase revenue for the Hotel and company.
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
Comply with the hotel environmental, health, and safety policies and procedures.

Job Location Makkah, Saudi Arabia Located in the first row of Makkah's Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is a 5-star hotel offering 513 well-appointed rooms and suites with luxurious bathrooms and modern design complementing the values of contemporary Arabian culture. With all rooms and suites newly renovated and refurbished with a unique holy view of Masjid Al Haram and the Kaaba. #J-18808-Ljbffr

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