Customer Support Representative

Job Description

• Communicating with customers through various channels (telephone, online chat, or face to face) to provide support and information on services.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer problems.
• Knowing our Services inside and outside so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Performing other related duties as assigned.

Job Requirements

• Bachelor’s Degree.
• Experience as a Customer Support Specialist or similar CS role.
• Familiar with our industry is a plus.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• Ability to work under pressure and meet tight deadline while maintaining the professional standards.
• Non-gender based.
• Giza Residents are preferred.