Supervisor | The Coconut Club, Beach Road

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture. The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences. This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service. Your Responsibilities: Leading service operations Building and maintaining relationships with guests Order taking and menu description Up-selling products based on your extensive product knowledge Assuring outlet setup is complete and walkthrough is done before shift Maintaining guest satisfaction levels by being proactive in service/bar operations Improving procedures and systems Conducting basic training and ensure SOPs are adhered to We love people who: Go above and beyond to make someone else's day Are thoughtful and kind, while upholding high standards Own outcomes and drive solutions Are ever-curious and always learning Benefits: We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals. Should your application progress to the next stage, we will be in contact to arrange for an interview. #J-18808-Ljbffr