الصفحة الرئيسية الإمارات العربية المتحدة Virtual Customer Service Executive - Emiratized Role
الصفحة الرئيسية الإمارات العربية المتحدة Virtual Customer Service Executive - Emiratized Role
Virtual Customer Service Executive - Emiratized Role
تفاصيل الوظيفة
Virtual Customer Service Executive - Emiratized Role
- Full-time
- Division: Consumer Banking Group - UAE
- Provide excellent customer service by attending to incoming calls within the quality guidelines.
- Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
- Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
- Maintain customer records by updating customer history through service requests/complaints and notes.
- Maintain confidentiality of the bank’s customers and data.
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
- Attend to special tasks assigned by team leader and managers.
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
- Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.
- Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
- Authorized to take decisions as per the approved authorization matrix.
- High School
- 0 – 2 years relevant experience in the banking sector.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
- Excellent communication skills in English & Arabic.
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الشركة المعلنة عن الوظيفة
First Abu Dhabi Bank (FAB)
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