SCM, Demand & Supply planing

Mandatory Skills:-• University degree, equivalent professional qualifications, or relevant work experience. • Fluency in English language (both written and verbal forms)• A minimum of 2-3 years’ work experience in relevant industry(s)• Experience in handling customers • Basic understanding on business value engineering

• Provide functional resolutions within the support/maintenance scope to rectify issues, while advising the customers and other parties on usage of the product(s)
• Identify the root cause of the issue through cross-examination, and provide advice accordingly
• Provide regular, proactive updates on the progression of the resolution and deliver professional customer service
• Be conscious on value delivered through customer support
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships
• Continually be updated on latest product developments, and their ability to meet industry standards and policies
• Understand the industry characteristics of the customer’s solution
• Actively contribute to continuous improvement of existing support processes
• Build internal and external networks and be a reference point in the relevant team
• Make decisions independently and be accountable for them
• Identify competency and knowledge gaps among team members, and conduct knowledge sharing and training sessions accordingly
• Take initiatives, accept challenges, and collaborate as a team in achieving team goals

Overall Required Competence A Senior Consultant – Business Applications should have an understanding/competency on the following areas: Intermediate l evel (able to perform medium complexity work; has moderate/sufficient skills)

• Relevant industry knowledge
• Conflict resolution, persuasion, and negotiation skills
• Coaching, mentoring, and advising skills
• Presentation skills

Advanced level (able to perform high complexity work; has strong/prominent skills)

• Relevant functional knowledge
• Analytical skills in identifying the root cause and most feasible solutions
• Business communication skills
• Skills in adaptability and responsiveness, along with understanding on change management
• Engagement with customers and other relevant stakeholders
• Skills in training material preparation and training delivery

Furthermore, the following skills and behaviours are also expected.

• Active listening
• Empathy
• Agility
• Collaboration
• Trustworthiness
• Follow-up and keeping promises