EN - Reservation Agent

Company Description About Mama: Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. Job Description Bring your passion for hospitality and guest experiences to our team, where you’ll help our guests start their journey with a smile. Let’s make every booking unforgettable together! THE MISSION?

1. Be the Booking Guru: Manage reservations like a pro, ensuring every guest feels special from their very first inquiry.
2. Anticipate Their Every Wish: Customize reservations to fit each guest’s unique preferences, making them feel like VIPs before they even arrive.
3. Keep It Cool Under Pressure: Handle last-minute changes, requests, and cancellations like the calm, collected rockstar you are.
4. Be the Walking Encyclopedia of Rooms: Stay up-to-date with room details, promotions, and special packages so you can always offer the perfect solution.
5. Be a Communications Superstar: Work closely with the front office, sales, and other departments to ensure seamless guest experiences.
6. Spread the Joy of Mama Shelter: Share your positive energy and hospitality expertise to create unforgettable memories for our guests.
7. Stay on the Cutting Edge: Keep an eye on industry trends and booking platforms to help maximize revenue and efficiency.
8. Be the Ultimate Problem-Solver: No challenge is too big—your creativity and resourcefulness save the day every time!

Qualifications

• MADE FOR YOU? ONLY IF…

You’re calm and collected: Pressure doesn’t faze you; you’re always one step ahead of the game. You’re a beacon of integrity: Honesty and professionalism are second nature to you. Transparency is your style: Your work is as clear as our freshly cleaned windows—no hidden surprises. You own your oops: Mistakes? You own them, learn from them, and keep moving forward. You value fairness: Doing things the right way is how you roll—always with honesty and respect. You’re a vault of confidentiality: Guest details are safe with you—what happens in Mama Shelter, stays in Mama Shelter. Your Little Extras You deliver every time: When you commit, you see it through to the finish line. You’re a team player (and a solo star): Whether you’re collaborating or working independently, you always shine. Your vibe lifts the room: Positive, approachable, and ready to bring the good energy. You build connections: You know your guests and teammates, and those relationships matter. You’ve got everyone’s back: We’re all in this together, making magic happen as a family. Additional Information We’re sure you know the beat: 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus: After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position) Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

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