Experienced Call Centre Agent Needed

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.

The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to service existing and potential clients and ensure targets and standards are achieved and client satisfaction maintained.

Requirements:

• At least 1 year sales experience within a call centre environment
• Knowledge of Debt Review, Debt Review Cancellation and Debt Mediation would be preferable
• Proficiency in working on Vici-dial
• Computer Literate
• Saturdays may apply depending on sales targets

• Interpersonal skills
• Good Listening skills
• Pressure resilience
• Attention to detail
• Persuasiveness
• Client focused
• Result orientated

• Achieve daily, weekly and monthly sales targets as agreed upon
• Meet the agreed daily talk time target
• Obtain, confirm and update all client details accurately and efficiently
• Achieve monthly objectives as agreed with the team leader/manager
• Always adhere to the call centre policies and procedures