Coffee Brand Support Specialist (French Speaker)

Are you passionate about delivering exceptional customer service and creating positive experiences? Join a dynamic team as a Customer Expert for the French market, where you will have the opportunity to support customers, represent a global coffee brand, and elevate the customer experience throughout their journey! Your responsibilities and impact as a Coffee Brand Support Specialist will be: Handle inbound and outbound customer interactions via voice or digital platforms, addressing their needs and inquiries. Provide a personalized and professional approach to communication, ensuring customer satisfaction Resolve customer issues efficiently through First Contact Resolution, minimizing the need for follow-ups. Skills, qualifications, and interests you need to succeed in this role: French (native level) and English (B2 level minimum) Strong communication skills with the ability to adapt tone and approach based on customer needs. Experience in customer service, sales, or a related field is preferred. Ability to work independently while contributing to team goals. Detail-oriented, proactive, and customer-focused mindset. What’s in it for you? Salary: With free accommodation (shared flat with all bills covered): 1050€ gross/month. Without accommodation: 1305€ gross/month. We’ve got you covered: Reimbursement for your flight to Lisbon (after 9 months). Yearly round-trip ticket to visit your family and friends back home (European destinations). Airport pick-up upon arrival (because we know moving abroad can be stressful). More perks to make life fun: Free Portuguese lessons (Olá, tudo bem?). Access to cooking classes, sports activities, and social events to meet your new friends. Support with opening your bank account, setting up paperwork, and more (we’ll hold your hand through the boring stuff).