Senior Business Process Analyst [T500-16047]

About Illumina: Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all. Illumina’s integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is focused on technology activities that will help usher in the next wave of innovation in healthcare and medical research. If you’re eager to work on challenging projects that uses cutting-edge technology to transform the future of healthcare, this is your chance to join a truly remarkable team. Job Description: This position will be an instrumental member of the Global Facilities team responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. This role not only performs data analysis and reporting but ideates solutions to provide visibility for the Global Facilities organization. This role will be intimately involved in understanding SAP MMS (EAM/S4) and Service Now (SNOW) processes, architecture, and related data in the system and helping driving insights in this area. To this end a deep understanding of how systems connect to each other and how to glean data and analytical analysis to enhance decision making is critical. Scope of Responsibilities:

• Applies core knowledge and understanding of area of specialization to provide solutions in creative and effective ways.
• Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify cause and suggest variations in approach.
• Works on assignments of diverse scope where information is limited and problem solving requires adaptation of existing techniques.
• Enhances internal and external working relationships and networks with senior partners within area of expertise.
• Adapts style to differing audiences and often advises others on difficult matters that require persuasion.
• Work is done independently and is reviewed at critical points.
• Uses evaluation, judgment, and interpretation to select best course of action.

• Gather requirements related to EAM and SNOW challenges and opportunities to create process maps, narratives and articulate value of requirements.
• Identify and communicate risks identified through data analysis and requirements gathering
• Support project teams related to process design, report development, and enhancement requests.
• Create analysis and reporting leveraging Tableau or other reporting software. This includes knowledge on connecting to databases, creating KPIs (calculations), and building visualizations.
• Provide analytical support and appropriate data to assist Leadership in developing strategies that drive leading-edge thinking, leveraging various software tools. Helps identify root causes and interpretive results.
• Ensures consistent use of data and metrics across stakeholder groups, collaborating with users of data to understand data, how to interpret, how to leverage analytics for further investigation by business owners.
• Receives feedback from Leaders and business users of data to improve reporting and metrics that aid in continuous improvement of metrics.
• Detailed in nature, both in developing reports, understanding data, and ensuring accuracy so users have high level of trust in reporting tools
• Evaluates trade-offs and participating in process and supporting system design decisions
• Implements governance and compliance metrics

• Bachelor’s degree in Business, Business Intelligence & Analytics, Data Science or related field
• Minimum of 5 years of experience in or a combination of maintenance management, business analytics or process improvement
• Strong presentation skills, including the ability to influence process change via interpersonal skills
• Experienced in Six Sigma / Lean
• Ability to transfer user requirements into technical specification and systems
• Advanced Tableau skills with the ability to query various data to provide insights
• Advanced Excel abilities required, including Formula creation, V-lookups, pivot tables, conditional formatting, IF statements, chart & graph creation, Power Query, Power Pivots
• Candidate will possess strong analytical skills with a focus on systems & process scalability
• Proficient with a variety of software applications, data, and BI Tools, data warehouse and data mart concepts
• Medium / Advanced SQL
• Understanding of ETL; Data Wrangling; API Pipelines
• Knowledge of Database Management
• Experience working with SAP
• Experience with Denodo, Python, Snowflake a plus
• Utilize a strong system focus to lead process change to improve the scalability of Master Data Management and ERP

• Ability to tackle strategic challenges with confidence.
• Knowledge of facility management processes and standards
• Experience working in a global corporate environment
• Knowledge of project management tools.
• Deep SAP, Tableau, and MS Office experience
• Demonstrates effective written and oral communication skills.