Spanish Language Expert

About NIIT NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries. Link for our website: Role: Language Expert (Spanish) Experience: 2 to 4 yrs Job Location: Gurgaon, sec- 34(Working from Office only)- 5 days Skills: Spanish voice process, Blended process (Voice + email), vendor/client coordination Shifts: Rotational shifts (Including Night shifts), 5 days of working. Job Description Spanish Language expert is responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/she is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.

1. Ensure onsite training event activities are performed as per the Event Readiness Process/System
2. Booking the venue for offsite activity or social events and Provide Emergency support / help for training.
3. Ensure the training Facilities are setup correctly and have the necessary equipment Management at facility.
4. Communicate with instructors and outside vendors in both written and spoken correspondence.
5. Coordinate and block Instructors dates & timing in lines with the training and workshop calendar.
6. Must be well versed with MS Office Tools such as Excel, Word and Power Point.
7. Assist the trainers/customers with the Training Administration issue/query via Phone, E-mail.
8. Provide the customer with resolutions / Training scheduling options.
9. Gather additional information about reported issue.
10. Perform detailed case analysis and document the case in the system and generate ticket.
11. Generate daily / weekly reports for the customer on Microsoft Excel.
12. Perform Training Management activities on the Learning Management Systems:

• Enrollment activities
• Class scheduling
• Class cancellation / rescheduling
• Evaluate Class profitability
• Class readiness – Coordinating with the vendor
• Communication to Delegates & Vendors
• Feedback Analysis
• Purchase Order Generation
• Maintain Basic Financial Reports