Food Safety and Quality Technical Co-Ordinator

Musgrave is one of the Europes most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland, GB and Spain. Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for a Technical Coordinator to join our Food Safety & Quality team. As Technical Co-ordinator, you will ensure that potential brand and consumer risks are managed for all operational activities. You will be responsible for aligning the Musgrave technical policy requirements to food safety legislative requirements and ensuring that the customer and industry food safety standards are met. Key responsibilities: Management and Resolution of all Food / Non-Food Branded and Own Brand Complaints originating in Musgrave Wholesale (NI & ROI) Complaint Management Monitor and Report Complaint Performance & Trend Reporting Improvement to Complaints Handling Processes Co-ordinate product recall of ambient, chilled, frozen products distributed by MWP. Co-ordinating Communications plan for National & Key Accounts and reconciling stocks with Supplier and Trading. Manage Recall Protocol with regulatory authorities (FSAI, FSA & Environmental Health) Technical support in the investigation and resolution of Customer HACCP compliance queries Respond to customer request for product and operational compliance information. Quality checks on Own Brand products to agreed sampling plan against Quality Assessment Specifications, and effective closure of non-conformances with suppliers Project Work Work on required projects with the Quality Team to improve and drive the Quality initiatives within the business. Representing the Quality Department on teams across the business, to influence on Quality issues. The successful candidate will have / be: Food Science / Food Technology Degree, or equivalent 2-3 years in Food Technical role, ideally with Chill / Freeze products Strong technical food functionality knowledge Proven track record in managing food safety and compliance in a retail / manufacturing environment Working knowledge of HACCP planning and its application Complaint management experience Flexibility Strong time management and prioritisation skills Good Communication skills with internal teams, suppliers and customers Problem Solver identify risks and initiate solutions. As part of this role, the Technical Coordinator will be required to assess products for physical attributes, appearance, taste/flavour, texture and odour. These products may include but not limited to meat, poultry, seafood, eggs, ready meals, pizza, bakery, dairy, juices, confectionary, cereals, salads, hot & cold beverages, canned products, soups, pasta & rice, oils, condiments, nuts & seeds, crisps & snacks, baby food, home baking products. Shift Pattern: 09:30 - 18:00 Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.