Administrative Assistant & Customer Care

A leader in the Canadian health food marketplace offering an array of organic, vegan, and gluten-free products, Cha’s Organics is a Canadian small business making a global impact. Located in Ville-Saint-Laurent, our growing team is looking for a self-motivated and professional Administrative Assistant.   Roles and Responsibilities • Receive, review, and process customer orders via email, phone, and online systems. • Ensure orders are entered into the system accurately and promptly. • Verify product availability and inventory levels to manage customer expectations. • Coordinate with the warehouse and logistics teams to ensure accurate order fulfillment and on-time delivery. • Maintain excellent communication with customers to provide updates, resolve inquiries, and ensure customer satisfaction. • Coordination with Internal Teams:

• Communicate with the warehouse, logistics, and sales teams to ensure timely order fulfillment.
• Collaborate with the purchasing team to address inventory shortages or delays.
• Provide feedback to the team on recurring customer concerns and process improvements.

• Resolve online store-related inquiries and customer issues promptly. • Handle refunds and returns through the Shopify e-commerce platform. • Fulfill online orders by creating shipping labels, tracking deliveries, and booking courier pick-ups. • Coordinate shipments, ensuring accurate documentation and liaising with shipping providers to resolve any issues or delays. • Assist in the purchasing department, including tracking inventory levels, placing purchase orders, and maintaining supplier communication. • Perform light bookkeeping, such as reconciling accounts, managing invoices, and tracking payments. • Perform monthly inventory reconciliations of warehouse stock. • Maintain an adequate inventory of packaging materials and place orders as needed. • Assist with various administrative tasks as needed, including managing schedules, maintaining records, and supporting team activities. • Ensure a clean and organized work environment to enhance operational efficiency.   Skills and Qualifications Required Skills • Strong organizational and multitasking abilities to manage multiple orders and inquiries simultaneously. • Excellent verbal and written communication skills. • Proficiency in using order management software and Microsoft Office, Quickbooks. Experience • Previous experience in a similar role for a minimum of 3 years, preferably within the food or retail industry. • Familiarity with organic, fair trade, or sustainable products is an asset.   Attributes • A customer-centric attitude with a focus on problem-solving and building relationships. • A team player who thrives in a collaborative environment. • Attention to detail and accuracy in all aspects of the role.   Benefits and Conditions of Employment • Employment Hours: 40 hours per week, Monday to Friday, 9 AM - 5 PM in office. • Base Salary: Negotiable. • Employee Benefits: Health and dental plan. • Casual Environment: Onsite amenities include access to a gym to promote employee wellness. • Additional Perks: Holiday bonus to reward dedication and performance. • Onsite parking available.   The ideal candidate is detail-oriented, organized, and able to thrive in a collaborative, fast-paced environment. If you're passionate about health food, enjoy customer-focused work, and want to join a growing team making a meaningful impact in the organic food industry we’d love to hear from you!