Project Implementation Specialist

Overview We are actively seeking a full-time Project Implementation Specialist who will be responsible for implementing, deploying, executing client IT infrastructure projects and Dyrand internal projects. This role requires on-site (in-office) work. Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems. Our extensive set of IT-related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Cisco, HP, Microsoft (Microsoft Azure/Office 365) and many other vendors and manufacturers. Our business is growing rapidly, so our team is expanding! We provide our employees with long-term careers; you will be involved with a wide variety of technical environments working with a spirited team of colleagues. We have a passion for growth, teamwork, and quality customer service. You must like working with technology and love working with people. The ideal candidate should be able to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun! Responsibilities Your responsibilities include, but are not limited to, the end-to-end implementation and execution of IT infrastructure and security projects (on-premise and cloud solutions). You will function as the technical lead and/or the Subject Matter Expert (SME) in Projects. 

• Perform analysis, design and implementation of IT solutions for Dyrand Clients or Dyrand Internal Projects
• Participate in pre-sales, IT solution design, planning meetings, project Statement of Work (SOW) creation and solution estimate creation
• Perform in-depth technical information collection per the Dyrand standard checklist of client’s complete IT infrastructure (Servers, Networks, Cloud, SaaS, LoB Applications, Backups, etc.), IT Security, IT Policies, IT Procedures
• Identify technology deficiencies, risks and provide recommendations for IT solutions
• Create, Edit, Maintain advanced technical documentation and input into Dyrand’s IT documentation management system
• Participate in project kickoff meetings, client and vendor calls/emails/discussions
• Conduct training sessions and knowledge transfers (both internal and external)
• Perform IT Project Implementation (Upgrades, Migrations, Deployment of New systems, Decommissioning of Old systems) including but not limited to:

-- On-Boarding of client’s IT environment, IT policies, IT workflows -- Security review, assessments, implementation of Security Services across IT systems (both on-premise and in the cloud)-- Office 365 | M365 General Services -- Entra ID (P1, P2, Domain Services), other authentication systems -- Server systems in cloud infrastructure, on-premise infrastructure, or other server systems -- File systems in Office 365 (SharePoint Online, Teams), Azure Files, or other file systems -- Email systems in Office 365 (Exchange Online), or other email systems -- Network infrastructure including but not limited to Firewalls, Load Balancers, VPNs, Switches, Wireless Access Points, and other network systems -- Phone systems in Microsoft Cloud, or other phone systems -- Azure Server Technologies (RDS, WVD, AVD, Azure VMs, or other related systems -- Azure Workloads/Services (but not limited to) virtual servers, storage, networking, databases, or other related systems -- Mobile Device Management (MDM) implementation (Intune/AutoPilot or equivalent)-- Backup Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup / Disaster Recovery systems/tools -- Workstation Deployments (including Windows 10, 11 or Mac)-- Dyrand internal projects and continuous process improvements (i.e., new toolsets and products, new processes, internal network upgrades, documentation cleanup, new hire onboarding, etc.)

• Other general cloud or non-cloud IT project work
• Perform Technical QA of project deployments
• Planning, designing, writing (automated), testing, and maintenance of software scripts; review and analyze software results
• Maintain awareness of any pre- and post-delivery issues and provide status to Dyrand Management and Clients, as necessary
• Perform customer follow-up to provide or verify final resolution on issues
• Ensure reliable and efficient operations of Dyrand’s data center, or our client’s data center 

Requirements The ideal candidate should be / should have:

• Excellent clear/concise verbal communication skills in-person, and over the phone
• Excellent clear/concise written communications skills (email correspondence, formal documentation)
• Excellent attention to detail; has a structured and organized approach to work
• Can easily converse with peers, Technical Staff, Clients, Stakeholders
• Can positively and constructively express own point of view or concerns
• Able to work independently, self-directed, self-motivated, willing to take initiative
• Able to work in a fast-paced environment
• Able to do consistent, up-to-date and detailed timesheet entries
• Able to do hands-on, on-site deployment, troubleshooting of endpoint, network, server

Technical Skills 5+ years of experience in technical maintenance, troubleshooting of IT infrastructure varying from the cloud, servers, backups, networks, SaaS, LoB applications, desktops, etc., including:

• Office 365 | M365 suite of applications
• Exchange Online, or other email systems
• SharePoint Online / Teams, OneDrive for Business
• Teams Phone Systems
• Other Microsoft 365 / Office 365 services
• Microsoft Cloud Technologies
• Entra ID (P1, P2, Domain Services), MFA (Conditional Access), Defender for Office 365
• EndPoint Manager (MDM), AutoPilot Intune
• Azure VMs, Azure AVD, Windows 365 Cloud PC
• Azure BackUp
• Azure Networking, Cloud Firewalls, Load Balancers
• Azure Files, or other file systems
• Other Azure related services
• Microsoft Windows Server 2016, 2019, 2022, 2025 including Active Directory, (GPO), Remote Desktop Services (RDS) experience, Azure AVD
• Hyper-V (Windows Server)
• Server Backup/Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup/Disaster Recovery systems/tools
• VPN, DHCP, DNS (internal, and public DNS)
• Hands On installation, configuration, troubleshooting of network equipment such as:

-- Firewalls: pfSense, Cisco/Meraki or equivalent -- Switches/Wireless: Cisco Meraki, HP/Aruba, or equivalent Educational Requirements

• Technical diploma or degree or IT certificates in Microsoft

Nice to Have

• Work experience in an IT MSP (Information Technology Managed Service Provider) organization
• Work experience in Information Technology, Software Development organization
• Microsoft Certifications (MCSA, MCSE, etc) or equivalent
• Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc) or equivalent
• IT Security Certifications or IT Security Experience
• Experience with Enterprise CRM tools or Help Desk Ticketing System
• Experience with ConnectWise or equivalent CRM tools
• Experience with LabTech or equivalent RMM tools

Benefits

• Casual dress
• Company events
• Dental care
• Extended health insurance
• Life insurance
• Paid time off
• RRSP matching
• In-office snacks and drinks

Salary Range

• 60K to 70K annual + benefits

Apply now and join us in our mission to redefine what’s possible with IT! We appreciate all who apply, but only those we feel are qualified will be contacted. Note: You must be legally entitled to work in Canada at the time of your application. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.