National Manager-Electronic Payment & Deliverable

POSITION DESCRIPTION JOB TITLE National Manager-Electronic Payment & Deliverable GRADE SVP DEPARTMENT Alliance & Electronic Payment LOCATION HO SUB-DEPARTMENT TYPE OF POSITION Full-time REPORTS TO Head – Alliance & Electronic Payment REPORTING INTO 1. Manager Electronic Payment 2. Manager Deliverable 3. Specialist – Field ATM ROLE PURPOSE & OBJECTIVE

1. Digital Payments: Channels (Including ATM, POS, Cards & Money Mitra) exists to provide the most convenient channel for transaction. 75%+ of the transaction route through these channels. These channels also enable the Bank to spread its footprints to various geographies making one of the most cost -efficient channels for Banking transactions

• Opex : 80 Cr p.a(Spread over all Business)
• Driving Total Revenue of 35 Cr+ through Business

• Number of vendors / consultants: 5
• Number of Vendors to be monitored & oversight: 700+
• Number of products: 4
• No of Departments (Custodian of SOPs/Process): 27

• Design, Develop & Deploy the business Strategy Supporting the business with drawing of clear expectation of the business segments
• Build & develop commercial and Strategic relationship with our key targeted partners
• The Process Excellence team optimizes processes, as needed, and instills a culture of continuous improvement throughout the year
• Role will foster a culture of sustainable change through the creation and embedding of continuous improvement methodologies, implement the supporting framework, to deliver business transformation
• Develop & Implement a “best in Class” continuous strategy to enhance the process Excellence function by defining strategy and governance, tools and methodology to build on executive engagement
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Identify, plan and implement multiple projects, studying ways to make improvements to one or many steps to increase productivity
• Manage end to end concerned payment vertical for the bank and bring functional & technical expertise
• Cards Designing & certification
• Cards Deliverables
• Customer deliverables & fulfillment
• Oversight of Transaction & NFS Reconciliation relating to POS, Cards,NFS and Money Mitra
• Driving Branches for Adhaar enrolments
• Enhancing curent & futuristic services/Product to meet evolving customer needs,
• Efficiency enhancement through analysis of the concerned Channels and customer behavior
• Coordinating with each department for forming the unit charter
• Monitoring Customer complaints relating to Switch & Concerned Channels (ATM, ACR,Cards,POS and Money Mitra)
• Managing the utilization and maintenance of channels with high uptime

1. Department Heads & Cross Functional Team

• Business Needs & Customer Expectations
• For customer complaint resolutions, system uptime maintenance and maintaining higher service index

1. Vendors and other Service Providers

• Laisoning with external vendors and other service providers like NPCI to ensure smooth functioning of channels services
• UIDAI for smooth functioning of Adhaar enrolments

• Compliance to SLA/Policies/Processes
• Process Management/ Process Excellence
• Responsible to meet all compliant related guidelines and ensuring to manage it seamlessly
• Monitor timely and accurate submission of regulatory reports
• 'Regular interaction with the internal stakeholders like contro , Business and support functions
• Developing Trackers & Dashboards for stakeholders for process enhancement related to key business drivers
• Service Index monitoring and analysis - Benchmarking with tolerable limits and allowed regulatory limits for service uptime and downtime
• Keep all the SOP’s and Manuals Updated
• Update the SOPs and Manuals whenever there is a change in process.
• Present process changes in front of PrAc /PAC committee and gather the approval.
• Recommendation on the workflow improvements based on RCA findings
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis

• People Management
• 'Submit Weekly, Monthly and Quarterly updates to required stakeholders and top management
• Respond to Adhoc data requests or analysis requests
• Conduct trend analysis and other studies to derive meaningful insights
• Participates in development of training and coaching routines to ensure team has necessary skill sets in evolving atmosphere

• Project Management Skills
• Ability to understand
• business and customer requirement
• Understanding and interpret data
• Vendor Management
• Business Acumen
• Service Quality
• Ability to analysis
• Design Thinking
• Strategic Thinking

• Stakeholder Management
• Cross functional ability
• Relationship Building
• Timeline management

• Adaptability
• Team work
• Reliability
• Communication
• Integrity
• Organizing
• Decision Making