الصفحة الرئيسية الإمارات العربية المتحدة Technical Ops Support
الصفحة الرئيسية الإمارات العربية المتحدة Technical Ops Support
Technical Ops Support
تفاصيل الوظيفة
Job Description
- This is a 24x6 customer support team. Team members will be on rotation shift, covering support channels across BNB Forum, Telegram group, and Discord.
- Strong understanding across BNB Chain ecosystem, including BSC, opBNB, and BNB Greenfield.
- Hands-on technical support. Analyze issues and provide solutions and suggestions.
- Manage bot setup and optimization for all TechOps channels across BNB Forum, Telegram group, GitHub, and Discord. Experience in Discord/Telegram bots and blockchain development would be a plus.
- Research into cutting-edge technologies (i.e., AI tooling) to automate and optimize processes.
- Deliver a stellar customer experience (i.e., SLA).
- Understand customer needs and how to meet unique challenges and goals.
- Seek product feedback and track usage/performance, driving our product roadmap.
- Build and maintain ongoing relationships with multiple stakeholders, both internally and externally.
- Partner with internal teams to drive long-term solutions/product development decisions.
- Work in a quick-changing environment.
- Candidate needs to be in the EU/US time zone.
- Excellent English in both speaking and writing. (Mandarin would be a plus).
- Programming skills in JavaScript, TypeScript, Golang, Solidity, etc.
- Min 1+ years of experience in a technical support role.
- Technical degree.
- Strong analytical skills.
- Ability to understand and troubleshoot complex technical issues.
- Strong communication skills with internal and external stakeholders.
- Excellent people skills to monitor.
- Interest in blockchain and crypto technologies.
- Experience with blockchain is a must.
- Become part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
- Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
- Tackle fast-paced, challenging, and unique projects.
- Work in a truly global organization, with international teams and a flat organizational structure.
- Enjoy competitive salary and benefits.
- Balance life and work with flexible working hours and casual work attire.
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الشركة المعلنة عن الوظيفة
BNB Chain
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