Front Desk Agent

Job Description We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

1. Provide prompt, courteous and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival to departure.
2. Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
3. Conduct in-room & hotel familiarization and assist guests with hotel activity inquiries/requests.
4. Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries.
5. Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
6. Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures.
7. Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
8. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
9. Demonstrate a complete understanding of the hotel's policies, procedures, and service standards and have full knowledge of the hotel facilities and happenings.

Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills, knowledge of an additional language, and strong interpersonal and problem-solving abilities are essential. Computer literacy and previous experience with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer-driven with an extremely proactive personality, outgoing, charismatic, and approachable. You will work well under pressure in a fast-paced environment and be a great team player, thriving in a multi-cultural team and with guests alike, while possessing the following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus
5. Adaptability
6. Teamwork

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