Customer Service Representative I

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management). Support requests from external and internal sources for portal engagement, order shipment issues, training account issues, and contract administration. Consistently provide exceptional customer service via phone, mail, internet, and online chat with customers. Meet and exceed the company's service standards on a consistent basis. Provide superior customer service that is consistent with the company's standards and expectations. Strive to achieve department and company goals & objectives in service, pre-sales, and Channel Support. Serve as the principal liaison between the customer/Partner and the company. Acquire and maintain product knowledge to enhance the customer's enquiry experience and create additional sales opportunities by promoting appropriate items to customers. Answer inquiries about the company, products, partners' information, etc., thoroughly and in a timely manner. Maintain Partner contact information and assist partners in accessing required information within Motorola. Consistently follow established customer service and operational procedures. Cross-train with other department members for maximum flexibility. Perform all other duties as assigned. Able to work on shift if required, and teamwork is essential. Additional Information:

1. 12 months contract (possible to extend, subject to performance).
2. Looking for candidates who can communicate and write in English and Chinese.
3. Candidate must be able to speak, read & write Chinese to support China customers (Mandatory).
4. Minimum education background: Bachelor degree in related field.
5. Looking for fresh graduates or candidates with a maximum of 2 years of experience.
6. Position entitled to shift allowance and PH allowance. Shift pattern: 6am-3pm (Earliest shift), 11am-8pm (Latest shift).
7. Follow Malaysia Public Holiday.
8. No specific systems or software experience required under this position, but knowledge of Microsoft Excel is a plus.
9. Looking for candidates who are able to multitask.