Call Center Supervisor

دوام كامل في iHR (International Human Resources) في Saudi Arabia

نُشرت يوم February 5, 2025

تفاصيل الوظيفة

We are seeking a highly skilled Call Center Supervisor to oversee our customer service team, ensuring outstanding service delivery and operational efficiency. The ideal candidate will be responsible for managing daily operations, optimizing team performance, and implementing strategies to enhance customer satisfaction.

Key Responsibilities:

Supervise and lead a team of call center agents, ensuring adherence to performance and quality standards.
Monitor call center operations, analyze key metrics, and drive continuous improvement initiatives.
Develop and implement strategies to optimize customer experience and operational efficiency.
Provide coaching, mentoring, and training to enhance team performance and professional growth.
Track and evaluate key performance indicators (KPIs), generate detailed reports, and recommend data-driven improvements.
Handle escalated customer issues with professionalism, ensuring timely and effective resolutions.
Collaborate with cross-functional teams to streamline processes and enhance overall service delivery.

Requirements:

Bachelor’s degree or diploma in any field.
Proven experience as a Call Center Supervisor or in a similar leadership role.
Strong leadership, communication, and problem-solving abilities.
Proficiency in CRM systems, call center software, and data analytics tools.
Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
Exceptional analytical and decision-making skills to drive operational excellence.

Competitive salary with performance-based incentives. Career advancement and professional development opportunities. Dynamic and supportive work environment.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Human Resources Services #J-18808-Ljbffr

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الشركة المعلنة عن الوظيفة

IHR (International Human Resources)

See All iHR (International Human Resources) Jobs

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