Operations Executive | Retail | Marks & Spencer | UAE

Operations Executive | Retail | Marks & Spencer | UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role: This position will be a part of the Central Store Operations Team - a central function to carry out daily operational tasks related to stock management, cash management, store reporting, Ariba process/POs and acts as liaison between MENA stores and the regional office for all maintenance, IT approvals and/or troubleshooting. In a nutshell, the ultimate motive is to bring processes & activities together to facilitate easy execution of tasks, quick decision making and to standardise procedures and methods to enhance efficiency and productivity. This position will be responsible for processing data-entry related tasks into the system; ensuring that every entry passed is accurate and timely based on the agreed service level agreement with our stores across MENA. Additionally, maintaining respectful and cordial relationship with all stores, effective communication and providing support will be key. The incumbent of this position will be an individual contributor. What you will do: Description of Accountability: Customer Service and Communication:

1. Maintain excellent communication in order to ensure operation runs smoothly and efficiently.
2. Work in coordination with Buying and Logistics to ensure accurate stock maintenance.
3. Work in coordination with Buying and Merchandising Department and Logistics Department to ensure accurate stock maintenance.

Cost:

1. Ensure Store Facilities and Maintenance are monitored as per the operating budget plan whilst ensuring costs are minimized to achieve the highest cost-benefit outcome.

ERP & Standards:

1. Effectively manage SAP transactions in all day to day activities to maintain system integrity and exceed store service level expectations.
2. Ariba - Raise all store requests through Ariba portal acting as a single point of contact for all stores.
3. Retail Pro – Ensure retail pro records are up-to-date in coordination with EIT (Till receipts, Arabic description, promotions etc.).

Business Growth / Projects:

1. Supports IT Integration & store development related projects across MENA (refurbishment, standardization, expansion, upgradation, new store opening etc.).

Required Skills to be successful:

1. Strong Analytical Skills.
2. Decision Making and Teamwork.
3. Basic organizational and time-management skills.
4. Ability to work in a team and follow instructions.
5. Basic computer skills are a plus but not essential.

What equips you for the role:

1. 2-3 years retail experience in an operational/administrative role.
2. Experience in merchandising / Storekeeper would be an added advantage.
3. Good knowledge of SAP – PRT system, Ariba & POS System, Expert Excel capability.
4. Focused.

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