Chief Steward

Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Approach all encounters with guests & employees in a friendly, service-oriented manner, creating a working environment of trust and fun.
• Maintain regular attendance at department & operations meetings, which may vary according to the needs of the hotel.
• Ensure strict adherence to all Municipality Health Codes and Standards.
• Ensure a safe & healthy work environment for all guests and employees.
• Schedule all stewarding staff (weekly, vacations, and personal holidays). Assign/re-assign staff during shifts to areas of need. Approve any overtime when business levels are high.
• Conduct one-on-ones with your team members to understand them better.
• Monitor your leaders closely, delegate, and provide positive and negative feedback.
• Conduct daily shift briefings and monthly communication meetings.
• Perform and train on all stewarding duties including health and safety, product equipment, and behavioral techniques.
• Update all colleague logs/files and communication boards with assistance from your assistant.
• Supervise and ensure maintenance and cleanliness of all kitchens and back of the house areas.
• Ensure all staff on shift maintain grooming standards.
• At the start of the shift, complete a walkthrough of stewarding areas with the shift supervisor to observe the status of all areas.
• Continuously walk through all areas throughout the shift.
• Report all accidents and unsafe areas or machinery.
• Work with Culinary, Banquets, Catering, and Outlets to anticipate equipment needs.
• Attend daily Catering & Culinary BEO meetings to see what setups are needed on shift.
• Ensure proper handoff to other leaders and stewards using a communication logbook.
• Ensure MSDS (Material Safety Data Sheet) binder is updated and compliant.
• Maintain payroll and all other Fairmont Hotels & Resorts standards.
• Consistently look for ways to control expenses and improve service.
• Strive to achieve your goal of CES and assist all other F&B departments in achieving their goals through resource support and breakage awareness.
• Control breakage, waste, and spoilage by monitoring areas and correcting any observed behavior.
• Order and control inventory/stocks of all cleaning compounds.
• Participate and support the hotel’s Green Team initiatives.
• Adhere to hotel hygiene and HACCP standards and ensure compliance with Standard Operating Procedures and Requirements.
• Liaise with Johnson Diversey and other contracts for the heart of house.
• Attend Dubai Municipality Meetings and actively participate in HACCP Committee Meetings and implement the HACCP system in the hotel with the Executive Chef/Director of Culinary.
• Perform job-related duties and special projects as assigned.

Qualifications

• Should be a PIC Member.
• Certified in Basic Food Hygiene.
• Diploma in hotel management is an asset.
• At least 8-10 years of experience in a five-star international chain hotel or restaurant.
• At least two years in a similar position in an international five-star hotel/restaurant.
• Impeccable service standards and attention to detail.
• Demonstrated ability to lead people and achieve results with the team.
• Ability to effectively solve problems and make decisions in a fast-paced, high-pressure environment.
• Highly motivated, with a strong presence.