Lead Architect, Engineering (AI Platforms)

The Opportunity

As the lead architect for Fuel iX, you will help set the technology strategy and choices that power the Fuel iX ( AI platform that helps enterprises manage and accelerate AI-fueled intelligent experiences (iX). This role is pivotal in enhancing and evolving our industry-leading AI engine, ensuring it delivers flexibility, control, productivity, and trust to enterprises worldwide. We are seeking a highly experienced Lead Architect to establish the design patterns and technology selections that will further enhance our SaaS product, featuring a control plane for generative AI solutions combined with end-user application support. This platform integrates with custom and packaged generative AI applications, enterprise applications, cloud services, and backend enterprise systems and databases.

Location and Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/week or 8 days/month) or Porto Alegre (3 times/week or 12 days/month). Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

Qualifications

• You are driven by curiosity and enthusiasm about building out a platform to enable generative AI adoption, management, and control for enterprise technology teams.
• Believe in autonomy and taking initiative.
• Have experience defining the architecture and leading technical design of an enterprise B2B SaaS product, ensuring scalability, reliability, and security.
• Have experience ensuring seamless data flow and interoperability across various systems and platforms.
• Have experience working closely with product management, engineering, and customer success teams to align technical strategies with business goals.
• At least a basic knowledge of the generative AI solution landscape.
• Have familiarity with CI/CD, Agile techniques for managing work, pairing, mobbing, and shift-left testing.
• Have owned the delivery of a complete SaaS that served enterprise users.
• Excellent communication and leadership skills, with the ability to break down complex problems around technology, business processes, user experience, and development tasks.
• 10+ years of experience in software architecture and/or software development with a focus on SaaS with any AI experience a strong plus.

Bonus Points

• Experience developing or implementing API gateways, microservices architectures, and/or enterprise application integration solutions.
• Experience architecting, designing, or developing AI-enabled software products.
• Experience in customer experience, contact center, and/or customer self-service bot platforms.

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